To clients who are considering longer arrangements

Dear clients,

I don't want to post negative things that much here but let me share my experience that I had recently.

I would like to share this especially for people who are considering longer arrangement with us.

Recently I needed to eliminate one client who was used to be a good client for me.

He booked 3 ladies including me for 6-12h appointments each.

He booked us over a month ago.

Normally clients who booked more than 6 hours, they have something they want to try at least one. ( like activities, restaurants… )

However, he asked us to suggest him something based on zero base even though my ladies haven’t met him.

Even for me, I don’t know what he wants if he doesn’t give me any hints. ( I know him from years ago but have met him in person just once in the past )

Since then we needed to email back and forth over and over.

Suggesting something is not a problem.

The problem is he didn’t decide or plan anything even though we suggested many things.

He just said “ Anything is ok for me” or “ Anything looks good” but never pick one and even not trying to make a reservation until I rushed him.

My ladies and I just struggled by his uncooperative behavior.

For my appointment with him, I planned everything and made him pick up one from several options that I suggested.

Only thing he needed to do was just making reservations for it but he didn’t do even though I attached the link for the reservations. ( I also attached the English website too )

After all, we supposed to have more than one month to think about the plan but haven’t settled even though it’s less than a week to the appointments.

We ended up arguing and he decided to cancel my appointment.

He still keeps his other 2 appointments with other ladies though.

Maybe I looked like a villain since I rushed him and told him little harsh things because I needed to tell him my and the other ladies opinions.

Also I don't know why but he didn't read my replies well and repeated asking me the things that I already answered him.

Imagine how I was frustrated because I needed to translate all this conversation and tell to both the client and the ladies even though I have my own appointments and another job. ( that's a lot of work!)

I have experienced many long duration appointments like more than 12hours.

Of course, some people don’t know about Japan / Tokyo that much and they asked me about the ideas or advise for the meeting.

Or they ask me about my preferences to confirm that we both are ok with that.

But most of the time we can settle our plans through only a couple of emails.

I think the differences between most of my clients who booked longer appointments and this client that I eliminated, he didn’t do anything spontaneously.

He relied everything on us.

The clients who are considering booking longer appointments, please note we’re not a travel agency.

We are more than happy to suggest you something you need but give us some information about your preference but please don't forget we do this in our private time without any compensations.

If something needs an advance booking, please make a reservation on your side.

If you really can't do it by yourself, we can do the process instead of you, but we will ask you the cost in advance.

We welcome longer arrangements but if you don’t think or plan anything by yourself or don't have confidence to organize everything, please choose the duration that you can handle. ( like 2 hours , 3 hours... or just a dinner date ...)

If you choose the duration you can't handle, we both get exhausted and have a bad impression even from before the meeting.

Please look back yourself and think if you really can handle the appointment that you're going to book.

I'm so upset, sad and disappointed that someone that I know turned to be a bad customer and maybe he doesn't recognize it.

Hope this never be happened.

We really ask for your cooperation.

-Kaoru